Organisations across all industries are becoming increasingly dependent on IT providing highly available services to meet their mission critical objectives. These services are expected to function continuously with little or no downtime.
It is very common for technical teams to deliver solutions quickly in response to rapidly changing business needs and the technical teams are often reluctant to challenge the timescales imposed by the business.
This often leads to low standards, reduced quality of service, inflexible solutions and poor business practices. Everyone is so focused on delivering the infrastructure that they take too many things for granted and this kind of complacency is a major factor in failures.
Whenever a change is made in a controlled environment, you put your critical services at risk. Unplanned changes are major source of downtime in the Data Centre with more than 80% of all failures being the result of human error.
The challenge is to reduce the risks and minimise the impact of any change. The ability to handle change has never been more important, which is why organisations need to implement best practices for the entire end to end change management life cycle.
Change management is often seen as an obstacle and is viewed as unnecessary not only by the technical teams but sometimes by their managers as well.
In reality, change management is a safe guard to protect the data centre and the IT services.
Proper change management is all about documenting processes and procedures. To improve, you need to continually assess the way you do things and look for ways to do them better, meaning more efficiently, effectively and reliably.
Change management promotes an environment where the people must think further ahead rather than just focusing on the issues that affect them today. It creates a strategic process which reduces incidents and problems while allowing service improvements to be implemented. This creates stability in the IT services while maintaining flexibility to allow the business to grow.
There is no magic bullet or quick fix, implementing change management requires a cultural change to move away from the quick and dirty habits of the past. As customer expectations and business demands rise, IT managers can no longer afford to be complacent about downtime. When service outages occur, few companies can afford the damage to their business and their reputation.
It is very common for technical teams to deliver solutions quickly in response to rapidly changing business needs and the technical teams are often reluctant to challenge the timescales imposed by the business.
This often leads to low standards, reduced quality of service, inflexible solutions and poor business practices. Everyone is so focused on delivering the infrastructure that they take too many things for granted and this kind of complacency is a major factor in failures.
Whenever a change is made in a controlled environment, you put your critical services at risk. Unplanned changes are major source of downtime in the Data Centre with more than 80% of all failures being the result of human error.
The challenge is to reduce the risks and minimise the impact of any change. The ability to handle change has never been more important, which is why organisations need to implement best practices for the entire end to end change management life cycle.
Change management is often seen as an obstacle and is viewed as unnecessary not only by the technical teams but sometimes by their managers as well.
In reality, change management is a safe guard to protect the data centre and the IT services.
Proper change management is all about documenting processes and procedures. To improve, you need to continually assess the way you do things and look for ways to do them better, meaning more efficiently, effectively and reliably.
Change management promotes an environment where the people must think further ahead rather than just focusing on the issues that affect them today. It creates a strategic process which reduces incidents and problems while allowing service improvements to be implemented. This creates stability in the IT services while maintaining flexibility to allow the business to grow.
There is no magic bullet or quick fix, implementing change management requires a cultural change to move away from the quick and dirty habits of the past. As customer expectations and business demands rise, IT managers can no longer afford to be complacent about downtime. When service outages occur, few companies can afford the damage to their business and their reputation.